placing your order
shipping & handling
for e-commerce, the only authorized web site is 4VOO.com.
because we understand how important both privacy and security are to you, we would like to assure you that all personal and credit card information included in your 4VOO.com order is kept confidential and is retained only by 4VOO for customer service administration.
we have made shopping online with 4VOO.com quick and easy by using shopping cart technology.
if any of the information you enter is not valid, you will be returned to the order form and asked to correct it.
sensitive information provided to us for online purchases is sent securely over the internet to our web site server and cannot be intercepted by a third party during transmission. any purchase data or personal information 4VOO gathers from you will never be shared with another company without your prior permission. 4VOO only keeps information so that we may contact you concerning your order, as well as improve your overall shopping experience.
you can be assured of both safety and security at 4VOO.com shop online. your personal information included on the order form is sent to us in an encrypted format that can only be decoded by the two computers using it. a secure connection is maintained until the checkout process is completed or cancelled.
once your order has shipped, you will receive a shipment confirmation by e-mail.
if you are not satisfied with your purchase, please contact 4VOO.com for a return authorization number. we can accept returns only if product are unused or used less than 20%, and if you return the product within thirty (30) days from the date you received it.
we do not refund or accept returns on cosmetics/make-up products.
returns are to be shipped to 4VOO via a prepaid, insured, traceable method such as UPS, FedEx, or insured Parcel Post. our address is:
4001 SW 47th Avenue
suite # 206
Fort Lauderdale, FL
regrettably, shipping and handling fees for returns are not refundable. if you received free shipping with your order, the cost of shipping will be deducted from your refund credit.
our preferred carrier is FedEx. USPS and UPS may be used for deliveries to areas not serviced by FedEx.
free shipping to the U.S., Canada, UK, and Australia!*
we regret any inconvenience caused by an incorrect order. please notify us at 4VOO.com and return it to us via UPS, FedEx, or insured Parcel Post. we will reimburse you for the return shipping fee and waive shipping costs of replacement merchandise.
although we do not foresee any delays, demand for our products may exceed supply and an out-of-stock will occur. should this happen, you will be notified of any items that are out of stock by e-mail. we will ship in-stock merchandise immediately and backorder out of stock merchandise under the original 4VOO order number.
backordered items will be shipped, as they become available. you will only be charged for items when they are shipped. the remainder of your order, including shipping, will be charged when your backordered merchandise is sent.
should you like to change your order, please contact us at 4VOO.com immediately since all orders are filled on a timely basis.
to quickly learn the status of your order, please us at 4VOO.com. include your order number with your inquiry.
customer service hours:
Monday-Friday: 8:00 AM - 4:00 PM EST
* before beginning any skincare regime, consult your physician or dermatologist.