customer service

placing your order

for e-commerce, the only authorized web site is 4VOO.com

because we understand how important both privacy and security are to you, we would like to assure you that all personal and credit card information included in your 4VOO.com order is kept confidential and is retained only by 4VOO for customer service administration.

we have made shopping online with 4VOO.com quick and easy by using shopping cart technology.

  • on the product's page, click the buy now button underneath the product's picture.
  • this will direct you to the "soft cart", which will show you your order (with adjustable quantity and re-purchase details).
  • you will now have the option to either checkout, or continue shopping.
  • beneath your purchase order are recommendations of other 4VOO products to complement the products you are purchasing - click the buy now button beside the images to easily add them to your shopping cart.
  • should you change your mind at any time while shopping, you can switch quantities or delete any item from your order or even cancel the entire order.
  • when you are ready to check out, click the check out button - this will direct you to a page with two options:
      a. new customer
    • as a new customer, you will need to fill out your check out options, as a returning customer, you can login with your username and password for a quick check out.
    • new customers will have to fill out your billing country, and shipping country, and then click continue, - you will also have to option to create an account for a faster check out for your next purchase.
    • from here you will need to fill out the remainder of your shipping information, and you will be able to see the contents of your order with your current total and any additional fees- this is also where you will need to fill out your payment information, and where you can add any special shipping instructions.
    • once you have filled out your information, click the process now button to process your order.
    • you will now be directed to your order confirmation page, that also has your 4VOO order number, make sure to retain this number for future reference, either by copying it down, or printing the page.
 b. returning customer
    • select the quantity of the product you wish to buy. click the "add to cart" button next to the item. you can check the contents of your order and your current total at any time during shopping by clicking the "view my order" button.   
    • if any of the information you enter is not valid, you will be returned to the order form and asked to correct it. 


sensitive information provided to us for online purchases is sent securely over the internet to our web site server and cannot be intercepted by a third party during transmission. any purchase data or personal information 4VOO gathers from you will never be shared with another company without your prior permission. 4VOO only keeps information so that we may contact you concerning your order, as well as improve your overall shopping experience. 

you can be assured of both safety and security at 4VOO.com shop online. your personal information included on the order form is sent to us in an encrypted format that can only be decoded by the two computers using it. a secure connection is maintained until the checkout process is completed or cancelled.
 

order status

once your order has shipped, you will receive a shipment confirmation by e-mail.
 

return policy

if you are not satisfied with your purchase, please contact 4VOO.com for a return authorization number. we can accept returns only if product are unused or used less than 20%, and if you return the product within thirty (30) days from the date you received it. 
we do not refund or accept returns on cosmetics/make-up products.

returns are to be shipped to 4VOO via a prepaid, insured, traceable method such as UPS, FedEx, or insured Parcel Post. our address is:

4VOO
4001 SW 47th Avenue
suite # 206
Fort Lauderdale, FL
33314  USA

ph: 954-213-6500

regrettably, shipping and handling fees for returns are not refundable. if you received free shipping with your order, the cost of shipping will be deducted from your refund credit.

 

shipping handling

  • orders placed after 12:00 PM EST will be processed the next business day
  • please allow any postponement of deliveries during statutory holidays.

standard delivery

  • delivery within 7-14 business days, or
    • upgrade to delivery within 7 business days
  • service Monday through Friday 
  • delivery will be calculated automatically in the shopping cart and will show on your total price

express delivery

  • express delivery within 3 business days 
  • service Monday through Friday 
  • delivery  will be calculated automatically in the shopping cart and will show on your total price

priority delivery

  • next-day delivery within 1-2 business days

our preferred carrier is FedEx.  USPS and UPS may be used for deliveries to areas not serviced by FedEx.
 

shipping rates

free shipping to the U.S., Canada, UK, and Australia!*

  • applies only to  surface parcel in the U.S. and standard service in Canada, UK, and Australia for orders $150 and over
  • delivery within 7-10 business days
  • military APO shipped via USPS/Canada Post and may take additional days to deliver


incorrect orders

we regret any inconvenience caused by an incorrect order. please notify us at 4VOO.com and return it to us via UPS, FedEx, or insured Parcel Post. we will reimburse you for the return shipping fee and waive shipping costs of replacement merchandise. 

 

customer service hours:

Monday-Friday:    8:00 AM - 4:00 PM EST

 

disclaimer:

* before beginning any skincare regime, consult your physician or dermatologist.